I am sure that everyone reading this blog at some point has had to deal
with customer service, such as grocery stores, banks, restaurants,
department stores, etc. You probably have always expected good
customer service, yet bad service is unavoidable. Who would like to go
to a store and purchase something only to be treated rudely by the person
at check out? Sometimes you just want to tell them not to blame you if
they do not like their job. However, hopefully with some restraint do you
hold off, and you realize that maybe the clerk is just not having a good
day. We all have had bad days, right? Did someone ever give you slack?
All of my adult life have I been in a career where good customer service
is expected; it was not just a request but an expectation. So whenever I
encounter bad customer service, I am highly agitated and really do not
want to do business with them ever again. I do expect to be treated with
respect, so I in turn always try to give respect as well. Do unto others as
you would have them to do unto you …
Here at Creatuity we have 8 core values that I believe in. I also believe
that we strive to create and model our customer service skills after these
1. Honesty and Trust – This is an important part of customer service. If
you cannot trust the person you are doing business with, how would you
know if they were being honest and telling you what is really happening
with your online business.
2. Positive Attitude and Fun Environment- Creatuity strives to foster a
positive atmosphere; we believe in hard work and hard play. We get our
jobs done, but we also have fun creating and developing businesses. We
enjoy seeing you succeed.
3. Respect and Empathy- As mentioned before, “do unto others as you
would have them do until you.” No one wants to be treated mean and
sometimes we need someone to listen and be there for us and understand
how we feel. Our desire is to show our clients both respect and empathy.
4. Family, Friendship and Loyalty – We give, we take care, and we are
loyal to our families so much. In the same understanding, we are here for
you and your family, working with you to meet your business needs. We
are loyal to our customers.
5. Responsibility and Honor – Our responsibility is to honor you as a
client. We take responsibility to communicate in a timely manner and to
ensure that our clients are completely in the loop regarding their
projects, websites, and even special requests.
6. Always learning, innovating, and sharing knowledge – There is never
a time that we stop learning; we always strive and push ourselves to
learn new technologies and methodologies to deliver the very best we
can to our clients. Since we are constantly looking for new processes and
solutions we work to share that knowledge with our clients and let our
clients decide what works best for their vision.
7. Constantly Improving- Creatuity encourages our clients feedback. If a
client has an idea that they would like us to consider, we seek out that
information and feedback from them.
And last but not least,
8. Cooperation and collaboration- It is a main goal to cooperate with
each other on our team and then pass it down through collaboration to
So you wonder why I am telling me about our core values but not about
customer service; each value is important to find in a company that you
would want to partner with to put your vision and your business on the
world wide web. You want these values because these values provide a
greater customer experience. So as Lou Holtz says, “Do right. Do your
best. Treat others as you want to be treated.”