Skip to content
Creatuity
Talk to us
Back to Insights

Epicor Eagle eCommerce Integration Checklist (Products, Pricing, Inventory, Customers)

A practical Epicor Eagle integration checklist for B2B eCommerce: products, pricing, inventory, customers, orders, and cutover/monitoring steps.

February 6, 2026

For retailers and distributors running Epicor Eagle, the ERP isn’t just a database—it’s the operational nervous system. Integrating Eagle with your eCommerce platform is a critical step in scaling your digital presence without exploding your manual workload.

Use this checklist to ensure your integration covers the essential data domains and avoids common pitfalls.

Pre-Flight: Source of Truth Decisions

Before you map a single field, you must decide which system “owns” each piece of data.

  • Product Master: Does Eagle own all attributes, or do you enrich in a PIM or the eCommerce CMS?
  • Customer Pricing: Will you calculate price in the storefront or fetch it in real-time from Eagle?
  • Order Status: How do Eagle fulfillment steps map to the customer-facing order history?

Integration Checklist by Domain

1. Products and Attributes

  • Canonical SKU: Ensure a 1:1 match between Eagle Part Numbers and Storefront SKUs.
  • UOM Conversions: Map Eagle Units of Measure (Each, Case, Box) to sellable web units.
  • Assortment Rules: Tag items in Eagle that should (or should not) be visible online.

2. Pricing and Availability

  • Customer-Specific Pricing: Support Eagle price levels and contract pricing rules.
  • Live Inventory: Define which Eagle “Store” or “Warehouse” quantities are sellable online.
  • Backorder Rules: Decide if the web store allows checkout for items out of stock in Eagle.

3. Customers and Accounts

  • Account Sync: Map Eagle Customer IDs to web user accounts.
  • Credit/Terms: Reflect Eagle credit holds or “On Account” payment options in the checkout.
  • Address Book: Sync ship-to addresses between Eagle and the web profile.

4. Orders and Fulfillment

  • Automated Injection: Orders flow from the web directly into Eagle as Quotes or Orders.
  • Tax and Shipping: Ensure web-calculated totals match Eagle’s internal audit requirements.
  • Status Mapping: Map Eagle statuses (Picked, Shipped, Invoiced) to web notifications.

Cutover and Monitoring

  • Dry Run: Test the end-to-end flow with a subset of SKUs and test customer accounts.
  • Reconciliation: Run a nightly report comparing web sales to Eagle order totals.
  • Observability: Set up alerts for sync failures or data drift (e.g., pricing mismatches).

Ready to automate your Epicor Eagle operations? Contact our strategy team today.

Related Insights