CRM Integration
Salesforce CRM Integrations
Integrating Salesforce CRM with your Adobe Commerce store can be a game-changer for your ecommerce business. Connect Salesforce's powerful customer relationship management with the robust commerce capabilities of Magento.
Data Flow Architecture
Salesforce CRM
Adobe Commerce
Benefits of Salesforce integration
Unified Customer Data
Get a 360° view of each customer across both systems. All interactions end up in one place for better service and more personalized marketing.
Streamlined Operations
Say goodbye to double data entry. Companies report up to 25% increase in operational efficiency when connecting CRM and ecommerce.
Real-Time Insights
Get up-to-the-minute reports combining online and offline sales data for faster, more informed decisions.
Enhanced Customer Experience
Sales and support teams see the full picture—orders, preferences, history—for proactive service. CRM integration can improve retention by up to 27%.
Sales & Marketing Alignment
Break down the wall between online store data and CRM. Leads flow seamlessly, and everyone works with the same information.
Better Segmentation
Combine Magento and Salesforce data for richer customer profiles and more targeted campaigns.
Common integration scenarios
Customer Account Sync
New customers on your Adobe Commerce site automatically create or update Contacts in Salesforce. Updates flow bi-directionally.
Order & Invoice Integration
Each online order generates an opportunity or order record in Salesforce so sales reps see real-time purchase activity.
Lead & Inquiry Capture
Contact forms, quote requests, and newsletter signups flow directly into Salesforce as Leads for follow-up.
Product Catalog Sync
Keep product data and pricing in sync so sales teams quote accurately from within Salesforce.
Customer Service Integration
For Salesforce Service Cloud users: support agents see full purchase history for faster, more personalized service.
Marketing Cloud Connection
Segment ecommerce customers in Salesforce for targeted campaigns based on purchase behavior.
Integration success stories
Real results from Salesforce-Adobe Commerce integrations.
30%
Higher Retention
Increase in repeat customer retention within one year
50%
Faster Processing
Reduction in order processing time
40%
Sales Growth
Increase in online sales within six months
How Creatuity simplifies Salesforce integration
Expert Planning & Strategy
We craft a clear plan from day one based on dozens of prior integrations.
Tailored Solutions
We configure connectors or build custom integrations to fit your exact workflows.
Seamless Implementation
We handle the heavy lifting and test thoroughly before go-live.
Ongoing Support
We stay with you after deployment to optimize and evolve the integration.
"We combine technical skill with a down-to-earth, get-it-done attitude. We won't bombard you with jargon—instead, we work alongside you to deliver integrations that make a measurable impact."
Ready to connect Salesforce and Adobe Commerce?
No hard sales pitch—just a friendly conversation about how we can help your business grow.