Arrowhead Forensics: E-Commerce for Forensic Investigation Equipment
Client: Arrowhead Forensics
February 12, 2026
Arrowhead Forensics is a trusted supplier of forensic investigation equipment, serving law enforcement agencies, crime laboratories, medical examiners, and forensic science professionals across the United States. Their extensive product catalog includes evidence collection supplies, fingerprint processing equipment, crime scene investigation tools, drug testing kits, and forensic laboratory consumables. When Arrowhead Forensics needed a commerce platform that could serve their specialized B2B customer base, they partnered with Creatuity.
The Challenge
Forensic science equipment distribution operates under constraints that few other e-commerce verticals face. Arrowhead Forensics’ customers are primarily government agencies and law enforcement departments purchasing through formal procurement processes. These buyers need detailed product specifications to verify compliance with forensic standards, purchase order and government procurement payment support, and a catalog organized by investigative discipline and application rather than traditional retail categories.
The platform also needed to handle a technically complex catalog where product specifications — sensitivity ratings, chemical compositions, shelf life, certification compliance — are critical to the purchasing decision. Forensic professionals can’t afford to order the wrong reagent or collection kit; the integrity of criminal investigations depends on using the correct, certified supplies.
Our Approach
Creatuity’s engagement with Arrowhead Forensics encompassed both initial platform development and ongoing managed services across two project phases. Our team invested time understanding the forensic science market before making technical decisions — this isn’t a vertical where generic B2B patterns can be applied without modification.
Specialized Catalog Architecture
We structured the product catalog around how forensic professionals actually work — organized by investigation type and application rather than generic product categories. Evidence collection, latent fingerprint processing, crime scene documentation, toxicology, and digital forensics each have distinct product requirements, and the catalog architecture reflects these professional workflows.
Product pages were designed to present the technical specifications that forensic buyers need to make purchasing decisions — certifications, compliance standards, composition details, storage requirements, and hazardous materials classifications where applicable. This information-dense approach serves buyers who need to verify product suitability before adding to cart.
B2B Procurement Support
Recognizing that most of Arrowhead Forensics’ customers are government agencies purchasing through formal procurement channels, we built commerce features that support institutional buying. This included purchase order payment support for agencies that can’t use credit cards, account structures that accommodate multi-department government purchasing, and order documentation that meets government procurement record-keeping requirements.
The checkout experience was designed to accommodate the longer, more formal purchasing processes typical of government buyers while remaining efficient for individual forensic professionals making smaller, faster purchases.
Ongoing Support
Through our ongoing support engagement, our team provided continuous platform maintenance ensuring ArrowheadForensics.com remained reliable and secure. For a supplier serving law enforcement, platform security isn’t just a best practice — it’s an operational necessity. Our managed services included prompt security patching, performance monitoring, and regular platform updates.
Results
Arrowhead Forensics’ Adobe Commerce platform successfully serves their specialized B2B customer base with a shopping experience designed for forensic science professionals. The catalog architecture and product detail pages give buyers the technical information they need to purchase with confidence, while B2B commerce features support the procurement workflows of government agencies and institutional buyers.
Through sustained managed services, the platform maintains the reliability and security standards that Arrowhead Forensics’ law enforcement and government agency customers expect.
Creatuity’s work with Arrowhead Forensics showcases our ability to deliver specialized B2B commerce solutions for niche professional markets where product expertise, catalog organization, and procurement workflow support define the customer experience.