Streamlining Operations for a Faith-Based Publisher
Client: Bogard Press
February 12, 2026
About the Client
Bogard Press is a faith-based publishing organization specializing in religious educational materials, books, and church resources. With a catalog spanning thousands of products and serving churches and individuals nationwide, they required a robust e-commerce platform capable of handling both B2B and B2C transactions.
The Challenge
As a publisher with both direct consumers and institutional buyers (churches, schools, bookstores), Bogard Press faced complex operational challenges:
- Dual-channel complexity: Different pricing, payment terms, and ordering workflows for B2B vs B2C customers
- Tax compliance: Multi-state tax calculations with church exemptions and special rules
- Inventory management: Real-time sync between their ERP and storefront
- Performance: Large catalog with thousands of SKUs requiring fast, accurate search
- Order processing: Manual workflows creating bottlenecks during peak seasons
Our Solution
Creatuity implemented a comprehensive Adobe Commerce Cloud solution tailored to the unique needs of faith-based publishing:
B2B Account & Pricing Infrastructure
- Custom customer number formats and account hierarchies
- Net terms payment options for qualifying organizations
- Tiered pricing structures for different buyer types
- Custom order origin tracking for sales rep-assisted orders
ERP Integration & Automation
- Real-time inventory synchronization across warehouses
- Automated order export to back-office systems
- Invoice history integration for customer self-service
- Custom shipping rate imports based on ERP rules
Tax & Payment Processing
- Avalara AvaTax integration for multi-state compliance
- Church and nonprofit tax exemption handling
- Authorize.Net hosted payment page for secure transactions
- PayPal integration for consumer convenience
Search & Performance
- Elasticsearch implementation for fast, accurate product discovery
- Category page optimization for large catalog browsing
- Performance tuning for high-traffic seasonal periods
The Results
The implementation delivered measurable improvements across all key operational areas:
- Automated order processing eliminated manual data entry for 90%+ of orders
- Tax compliance fully automated with proper exemption handling
- B2B customers gained self-service access to account history, invoices, and reordering
- Search performance dramatically improved with Elasticsearch, reducing “no results” scenarios
- Payment flexibility supports both consumer credit cards and B2B net terms
The platform now handles peak seasonal traffic (back-to-school, holiday seasons) without performance degradation, and the automated workflows have freed staff to focus on customer service rather than manual order processing.
Technical Highlights
- Adobe Commerce Cloud (Magento 2 Commerce)
- 11 capability areas addressed in implementation
- 4 major third-party integrations (Avalara, Authorize.Net, Elasticsearch, PayPal)
- Custom B2B workflows for church/institutional buyers
- Multi-warehouse inventory visibility
Key Takeaway
For publishers and manufacturers serving both B2B and B2C markets, the right commerce platform isn’t just about the storefront—it’s about creating automated workflows that eliminate manual processing while supporting the unique needs of each customer segment. Bogard Press now has a platform that scales with their mission.